Shipping policy

Shipping & Payment Policy

Effective Date: 17 October 2026
Last Updated: 16 October 2026

Cheesecherry is a brand label owned and operated by 999Tee (India) Private Limited. In this Shipping & Payment Policy, “Cheesecherry”, “we”, “our”, or “us” refers to 999Tee (India) Private Limited in relation to the Cheesecherry website, products, and services.

At Cheesecherry, we aim to make every shopping experience smooth, secure, and reliable, from checkout to delivery.

This policy explains our payment methods, order processing, shipping charges, dispatch timelines, delivery estimates, tracking, and procedures for delayed or undelivered shipments.

By placing an order through www.cheesecherry.com, you agree to the policies applicable to your purchase, subject to your rights under applicable law.

1. Payment Options

Cheesecherry currently accepts prepaid orders only.

Depending on availability, supported payment methods may include:

• Credit cards and debit cards.
• UPI.
• Net banking.
• Digital wallets.
• Other prepaid payment options displayed at checkout.
• Eligible Cheesecherry Store Credit and Gift Cards.

All electronic payments are processed through authorised third-party payment service providers.

Cheesecherry does not store complete card numbers, CVVs, UPI PINs, net banking passwords, or other sensitive banking credentials.

Customers are responsible for ensuring that the selected payment method is valid and authorised for the transaction.

2. Cash on Delivery

Cash on Delivery (COD) and Partial Cash on Delivery are currently unavailable.

All purchases must be completed using an accepted prepaid payment method.

If COD or Partial COD becomes available in the future, the applicable eligibility requirements, charges, and conditions will be communicated before order confirmation.

3. Payment Confirmation

Orders are processed only after successful payment confirmation.

Once an order is successfully placed, customers will receive an order confirmation through email or another available communication channel.

If an amount is deducted from your payment account but the order is not confirmed, please contact support@999tee.com with your registered contact details, transaction reference, and any relevant payment information.

Our team will verify the transaction with the payment service provider and assist in resolving the issue.

Duplicate or unsuccessful payment transactions will be investigated, and eligible refunds will be processed to the original payment method.

4. Order Processing & Dispatch

Confirmed orders are usually processed and dispatched within 12–24 hours, excluding Sundays and public holidays.

Dispatch timelines begin after successful payment confirmation and completion of any necessary order verification.

Occasionally, processing may take longer due to:

• Product availability.
• Payment or order verification.
• High order volumes.
• Promotional events.
• Public holidays.
• Operational or logistical disruptions.

Where a significant dispatch delay is anticipated, we will make reasonable efforts to inform the customer through the available contact information.

Dispatch refers to the shipment being handed over to the courier partner. It does not mean the order has been delivered.

5. Shipping Coverage

Cheesecherry offers shipping across India and to supported international destinations.

Shipping availability depends on destination serviceability, applicable courier restrictions, and operational feasibility.

If an order cannot be fulfilled because the destination is unserviceable, Cheesecherry will notify the customer and initiate a full refund to the original payment method within 2 business days of confirming the cancellation.

International shipping may be unavailable to certain countries or regions due to carrier restrictions, customs limitations, or other applicable requirements.

6. Shipping Charges

Domestic Shipping

Cheesecherry currently offers complimentary standard shipping across India, with no minimum order value.

International Shipping

Cheesecherry currently offers complimentary standard international shipping to supported destinations.

However, international customers are responsible for applicable:

• Import duties.
• Customs duties.
• Import taxes.
• Local taxes.
• Customs clearance charges.
• Other destination-country charges imposed by relevant authorities or service providers.

These charges are not included in the product price unless expressly stated otherwise at checkout.

If paid shipping, express delivery, or other shipping options are introduced, the applicable charges will be clearly displayed before payment.

7. Estimated Delivery Timelines

Once an order is dispatched, estimated delivery timelines are:

Destination	Estimated delivery after dispatch
Metro cities in India	2–5 business days
Other locations in India	4–7 business days
International destinations	Approximately 7–15 business days

These timelines are estimates rather than guaranteed delivery dates.

Actual delivery times may vary due to destination accessibility, courier operations, public holidays, customs procedures, weather conditions, or other circumstances affecting transportation.

Where applicable law provides a remedy for a qualifying delivery failure or delay, those rights will remain unaffected.

8. Order Tracking

Once your order is dispatched, tracking details will be shared through email, SMS, or another available communication channel.

You may track your shipment using the tracking link provided or the tracking facility available on our website.

Courier tracking information may take up to 24 hours after dispatch to become available or reflect the latest shipment status.

If tracking information does not update for an extended period, please contact support@999tee.com for assistance.

9. Shipping Address & Contact Information

Customers must provide complete and accurate delivery details when placing an order.

This includes:

• Recipient's full name.
• Complete shipping address.
• Building, apartment, or house number, where applicable.
• Correct PIN or postal code.
• Valid contact number.
• Email address.

Incorrect or incomplete information may result in delivery delays, failed delivery attempts, or return-to-origin shipments.

Customers should also ensure reasonable availability to receive their parcels.

Address Modifications

Customers may request changes to their shipping address before packing or fulfilment begins.

Please contact support@999tee.com as soon as possible if you identify an error.

Address changes are subject to operational feasibility and courier serviceability.

Once the order enters fulfilment or is dispatched, modifications may no longer be possible.

Cheesecherry will make reasonable efforts to assist with address-related issues but cannot guarantee changes after dispatch.

10. Delivery Attempts & Return to Origin (RTO)

Our courier partners will attempt delivery in accordance with their standard delivery procedures.

A shipment may be returned to Cheesecherry if delivery cannot be completed because of circumstances such as:

• Customer refusal to accept delivery.
• Repeated customer unavailability.
• Incorrect or incomplete shipping address.
• Incorrect PIN code.
• Unreachable contact number.
• Failure to respond to reasonable delivery attempts.
• Restricted access to the delivery location.

Customer-Related RTO

If a prepaid shipment is returned because of a customer-related delivery failure, Cheesecherry may deduct reasonable and documented forward and return shipping expenses from the refundable amount, provided these charges were appropriately disclosed.

The remaining eligible amount will be refunded to the original payment method.

Refunds will be initiated within 2 business days after the returned shipment is received, verified, and refund eligibility is confirmed.

Payment providers and banks may require additional processing time before the amount appears in the customer's account.

If the customer still wishes to purchase the products after an RTO, a new order may be required, subject to availability.

Courier or Cheesecherry-Related RTO

If delivery fails due to circumstances attributable to Cheesecherry or its logistics partner, customers will not be charged for the resulting delivery failure.

We will investigate the issue and arrange an appropriate resolution, such as redelivery or a refund to the original payment method, in accordance with applicable law.

11. Delivery Verification & OTP Security

Some courier partners may require a One-Time Password (OTP) or another verification method at delivery.

For your security:

• Do not share your delivery OTP over telephone calls or messages.
• Share the OTP only with the delivery agent when physically receiving the parcel.
• Check the parcel and delivery details before confirming receipt.
• Do not provide delivery confirmation for an order you have not received.

Sharing an OTP before receiving the parcel may allow the courier to mark the shipment as delivered.

If a delivery dispute arises, Cheesecherry will review the available courier records, delivery verification information, and supporting evidence.

OTP confirmation is relevant evidence but does not automatically override a genuine, substantiated claim of non-delivery.

12. Damaged, Tampered, Lost or Undelivered Shipments

We recommend checking the external condition of your parcel when it arrives.

Damaged or Tampered Parcels

If a package appears visibly damaged, opened, or tampered with, please refuse delivery where reasonably possible and notify Cheesecherry promptly.

If you accept the package and discover visible damage, missing items, or an incorrect product, please contact support@999tee.com, preferably within 24 hours of delivery.

Include your order number and clear photographs of the packaging and affected product, where available.

An unboxing video may assist with verification but is not mandatory.

Marked Delivered but Not Received

If courier tracking indicates that your shipment has been delivered but you have not received it, please contact support@999tee.com as soon as possible, preferably within 24 hours of the delivery update.

We will investigate the matter using available courier tracking information, proof of delivery, delivery verification records, and other relevant evidence.

Lost Shipments

If a shipment is confirmed lost or cannot be delivered due to circumstances attributable to Cheesecherry or its logistics partner, we will provide an appropriate resolution, including replacement or a refund to the original payment method, as applicable.

Reporting timelines help us investigate issues promptly. They do not override applicable consumer rights.

For detailed procedures relating to defective, damaged, incorrect, or materially misdescribed products, please refer to our Return, Refund & Exchange Policy.

13. International Shipping, Customs & Duties

International orders are subject to the import rules, customs requirements, and delivery procedures of the destination country.

International customers are responsible for applicable import duties, customs charges, local taxes, clearance fees, and other country-specific charges unless expressly stated otherwise.

Customs processing may affect delivery timelines.

Cheesecherry does not control the assessment of duties or the time required by customs authorities to clear international shipments.

Refused or Undeliverable International Orders

If an international shipment is refused, cannot be delivered due to incorrect customer information, or is returned because applicable import duties remain unpaid, reasonable and documented costs may be deducted from any refundable amount where legally permissible and previously disclosed.

These may include relevant forwarding, return-shipping, customs, and clearance expenses actually incurred.

Any remaining eligible refund will be processed to the original payment method.

If Cheesecherry cannot fulfil an international order because of its own shipping or serviceability limitations, the customer will receive an appropriate refund without deductions attributable to Cheesecherry's failure.

International orders are generally final sale for discretionary returns and size exchanges.

Applicable remedies for defective, damaged, incorrect, or materially misdescribed products remain available under relevant consumer laws.

14. Order Modifications & Cancellations

Customers may request an order modification or cancellation before packing or fulfilment begins.

Eligible modifications may include:

• Size changes.
• Colour changes.
• Delivery address corrections.
• Other changes that are operationally feasible.

All modifications are subject to availability and confirmation by Cheesecherry.

Once fulfilment begins, cancellation or modification may no longer be possible.

Approved Customer Cancellations

For approved cancellations before fulfilment:

• Refunds will be initiated within 2 business days.
• Refunds will be made to the original payment method.
• Previously used store credit will be restored according to its original expiry conditions.
• Gift card payments will be restored to the original gift card, subject to its existing conditions.

Where previously used store credit expires while committed to an order that is subsequently cancelled, the applicable 30-day grace period described in our Return, Refund & Exchange Policy will apply.

Orders Cancelled by Cheesecherry

If Cheesecherry cancels an order because the product is unavailable or the order cannot be fulfilled, we will initiate a full refund to the original payment method within 2 business days of confirming the cancellation.

Store credit may be offered as an alternative only if the customer voluntarily agrees.

For additional details, refer to our Return, Refund & Exchange Policy.

15. Returns, Size Exchanges & Reverse Shipping

Standard returns and direct size exchanges are governed by our Return, Refund & Exchange Policy.

For eligible domestic orders:

• Return or exchange requests must be submitted within 7 days (168 hours) of delivery.
• Approved standard returns receive Cheesecherry Store Credit, valid for 12 months from issuance.
• Where Cheesecherry arranges reverse pickup, a ₹150 charge applies per pickup.
• The ₹150 charge covers up to two pickup attempts.
• Where reverse pickup is unserviceable, customers must self-ship at their own expense.
• No additional ₹150 charge applies to eligible self-shipped returns.
• Direct size exchanges are subject to stock availability and quality inspection.
• Replacement delivery for approved direct size exchanges is complimentary.
• Qualifying defective, damaged, incorrect, or materially misdescribed products are handled separately, with appropriate shipping costs covered by Cheesecherry.

Original paid delivery charges are not returned as part of ordinary change-of-mind returns.

Where an order originally qualified for free shipping, no retrospective delivery charge will be imposed because of a subsequent return.

For complete eligibility requirements and store-credit conditions, please refer to our Return, Refund & Exchange Policy.

16. Delivery Delays & Circumstances Beyond Our Control

Delivery may occasionally be delayed by events beyond our reasonable control, including:

• Natural disasters or extreme weather conditions.
• Widespread courier or transportation disruptions.
• Government restrictions.
• Strikes or public emergencies.
• Customs clearance delays.
• Regional accessibility issues.
• Significant operational or infrastructure disruptions.

We will make reasonable efforts to communicate material delays and coordinate with our courier partners.

Where delivery becomes impossible or a delay gives rise to a refund or other remedy under applicable law, Cheesecherry will provide the required resolution.

Nothing in this section excludes responsibilities that cannot legally be excluded.

17. Policy Updates & Applicability

This Shipping & Payment Policy is effective from 17 October 2026 and applies to orders placed on or after that date.

Orders placed before this date remain subject to the shipping, payment, return, and refund conditions applicable when they were purchased.

Cheesecherry may update this policy periodically to reflect changes in shipping services, payment options, operational procedures, or applicable law.

Updates will be published on this page with the revised effective or last-updated date.

Any changes will not retrospectively reduce customers' existing contractual or statutory rights.

18. Contact Us

For questions about payments, order processing, shipping, tracking, delivery, or cancellations, please contact:

Cheesecherry
A brand label operated by 999Tee (India) Private Limited

Email: support@999tee.com
Website: www.cheesecherry.com

Business Address:
999Tee (India) Private Limited
1–4, Milestone, Survey No. 231, N.H. No. 48
Valvada, Gujarat – 396105, India

Our team will assist you with your enquiry in accordance with this policy and applicable law.