Frequently Asked Questions

1. About Cheesecherry

What is CheeseCherry?

Cheesecherry is a premium women’s fashion label blending minimalist Asian aesthetics with bold femininity. Our pieces reflect quiet luxury — elegant, versatile, and unapologetically you.

2. Ordering & Payments

Do you offer Cash on Delivery (COD)?

No, we operate on a prepaid-only model to ensure a seamless, secure, and premium experience.

What payment methods do you accept?

We accept all major credit/debit cards, UPI, net banking, and popular digital wallets.

Is my payment information secure?

Yes. All transactions on our site are encrypted and processed via trusted third-party payment gateways to ensure complete security.

3. Shipping & Delivery

How long will it take to receive my order?

Orders are dispatched within 1–3 business days and typically delivered within 3–8 business days, depending on your location.

Do you ship across India?

Yes, we currently ship to all serviceable pin codes in India.

Is shipping free?

Yes, we offer free shipping on all prepaid orders.

Can I track my order?

Yes. Once your order is shipped, you’ll receive a tracking link via email and/or SMS.

4. Returns & Refunds

Can I return a product?

Yes. Eligible products can be returned within 7 days of delivery, provided they are unused, unwashed, and have all original tags intact.

Do you provide reverse pickup?

Yes, we offer reverse pickup for eligible pin codes.

If the pickup fails after multiple attempts, you may be required to self-ship the item.

How do I request a return?

You can initiate a return by emailing us at support@cheesecherry.com with your order ID and reason for return.

When will I receive my refund?

All refunds are processed every Wednesday. Once approved, the amount will be credited to your original payment method within 5–7 business days.

Are all products returnable?

Returns are not accepted for:

  • Accessories or intimate wear
  • Customized or altered garments
  • Items without original tags/packaging
  • Used or damaged items

5. Product & Sizing

How do I find the right size?

Each product page has a detailed size chart. We recommend comparing it with a similar item you already own.

What fabrics do you use?

We use natural and premium materials like 100% linen, soft cotton blends, and tailored fabrics to ensure elevated comfort and quality.

Are your garments machine-washable?

Care instructions are provided on each product page. While many items are machine-washable, we recommend gentle care to maintain longevity.

6. Support & Contact

How do I contact Cheesecherry?

You can reach us at support@cheesecherry.com or through the contact form on our website.

What’s your customer support timing?

Our team is available Monday to Friday, 10 AM to 6 PM (IST). We aim to respond within 24–48 hours.

Where is Cheesecherry based?

We’re proudly based in India, designing clothing for modern women across the country.