Shipping & Payment Policy

Last Updated: April 20, 2026

Cheesecherry is a brand label operated by 999Tee (India) Private Limited. In this Shipping & Payment Policy, “Cheesecherry”, “we”, “our”, or “us” refers to 999Tee (India) Private Limited in relation to the Cheesecherry website, products, and services.

At Cheesecherry, we aim to provide a smooth, secure, and reliable shopping experience. This policy explains our payment options, order processing, dispatch timelines, shipping coverage, delivery estimates, tracking process, and related terms.

By placing an order on our website, you agree to the terms outlined in this Shipping & Payment Policy.

1. Payment Options

Cheesecherry currently accepts prepaid orders through secure payment methods available at checkout.

Depending on availability, supported payment methods may include:

All payments are processed securely through authorised third-party payment service providers.

Cheesecherry does not store complete card numbers, UPI PINs, net banking passwords, CVVs, or other sensitive banking credentials.

2. Cash on Delivery

Cash on Delivery is currently not available unless specifically shown as an available option at checkout.

If Cash on Delivery or Partial Cash on Delivery is introduced in the future, the applicable charges, eligibility, and conditions will be clearly displayed at checkout before order confirmation.

3. Payment Confirmation

Orders are processed only after successful payment confirmation.

If payment is deducted but the order is not confirmed, please contact us at support@cheesecherry.com with your payment details, registered email address, phone number, and any available transaction reference.

In such cases, we will verify the payment status with our payment service provider and assist you accordingly.

4. Order Processing & Dispatch

All confirmed orders are usually processed and dispatched within 12–24 hours, excluding weekends and public holidays.

In rare cases, dispatch may take longer due to product availability, order verification, internal checks, high order volume, public holidays, or operational delays. If there is a significant delay, we will try to notify you via email or phone.

5. Shipping Coverage

We ship across India and also offer worldwide shipping.

If your delivery location is not serviceable by our courier partners, your order may be cancelled and a refund will be initiated to the original payment method, where applicable.

6. Shipping Charges

We currently offer free shipping within India.

We also offer free worldwide shipping. However, for international orders, any applicable customs duties, import taxes, local taxes, clearance charges, or country-specific charges must be paid by the customer.

If paid shipping, express shipping, or special delivery options are introduced in the future, the applicable charges will be clearly displayed at checkout before payment.

7. Delivery Timelines

Once dispatched, estimated delivery timelines are as follows:

Standard Shipping within India:

International Shipping:

Please note that delivery timelines are estimates and not guaranteed. Actual delivery may vary depending on courier partner, customer location, customs clearance, regional accessibility, weather conditions, public holidays, festivals, or other circumstances beyond our control.

8. Order Tracking

Once your order is dispatched, tracking details will be shared via email and/or SMS, where available.

You may also be able to track your order through the tracking link shared with you or through the Track Order option on our website, if enabled.

Tracking updates may take up to 24 hours to reflect after dispatch, depending on the courier partner’s system.

9. Address & Contact Information

Please ensure that your shipping address, PIN code, email address, and phone number are complete and accurate at the time of placing the order.

Cheesecherry will not be responsible for failed or delayed deliveries caused by:

If you notice an error in your shipping details, please contact us as soon as possible at support@cheesecherry.com. Address changes may only be possible before the order is packed or dispatched.

10. Delivery Attempts & Return to Origin

Our courier partners will attempt delivery as per their standard delivery process.

If the shipment cannot be delivered due to customer unavailability, incorrect address, phone number not reachable, refusal to accept delivery, or any other customer-side issue, the package may be returned to origin.

Once an order is returned to origin, it may be marked as cancelled. A refund, if applicable, may be processed after deducting shipping, return shipping, handling charges, payment gateway charges, or other applicable logistics charges, depending on the case.

If you still want the order after it has returned to origin, you may need to place a fresh order, subject to product availability.

11. Delivery Verification & OTP Security

For secure deliveries, some courier partners may require a One-Time Password (OTP) at the time of delivery.

Please follow these guidelines carefully:

If an OTP is shared before the parcel is physically received, the shipment may be treated as delivery verified by the recipient. In such cases, Cheesecherry may not be able to raise a delivery dispute or courier claim.

12. Damaged, Tampered, Lost, or Non-Delivered Shipments

We strongly recommend checking the package condition at the time of delivery.

If the parcel appears damaged, opened, or tampered with, please refuse delivery and contact us immediately at support@cheesecherry.com with your order details and clear photos/videos, if available.

If your shipment is marked as delivered but you have not received it, please contact us within 24 hours of the delivery update shown on the courier tracking page.

Our team will review the case and coordinate with the courier partner where possible. Any resolution, including replacement or refund, will be subject to verification and courier claim eligibility.

Requests reported after 24 hours of the delivery update may be difficult to investigate due to courier partner timelines and operational limitations.

13. International Orders, Customs & Duties

For international shipments, delivery timelines may vary depending on the destination country, customs clearance, and local courier operations.

Any import duties, customs charges, taxes, clearance fees, or local charges imposed by the destination country are not included in the order value and must be paid by the customer.

Cheesecherry is not responsible for delays caused by customs clearance or for any additional charges applied by the destination country.

If an international order is refused, undelivered, or returned due to unpaid customs duties, incorrect address, customer unavailability, or local import restrictions, any refund, if applicable, may be processed after deducting forward shipping, return shipping, customs, handling, payment gateway charges, or other applicable charges.

14. Order Modifications & Cancellations

Order modifications or cancellations may be possible only before the order is packed or dispatched.

Once an order is packed, dispatched, or handed over to the courier partner, cancellation or modification may not be possible.

For cancellation, return, refund, or exchange-related details, please refer to our relevant policy pages.

15. Delays Beyond Our Control

Cheesecherry is not responsible for delays caused by courier disruptions, natural calamities, strikes, government restrictions, lockdowns, weather conditions, festivals, customs clearance, regional accessibility issues, or any other event beyond our reasonable control.

However, where possible, we will assist you with tracking updates and coordinate with the courier partner for available information.

16. Policy Updates

Cheesecherry reserves the right to update or modify this Shipping & Payment Policy at any time. Any changes will be reflected on this page with the revised “Last Updated” date.

We encourage you to review this page periodically before placing an order.

17. Contact Us

For payment, shipping, tracking, or delivery-related assistance, please contact us at:

Cheesecherry

A brand label operated by 999Tee (India) Private Limited

Email: support@cheesecherry.com