Shipping Policy

Last Updated: September 25, 2025

At Cheesecherry, we are committed to ensuring that your order reaches you safely, securely, and on time. By placing an order on our website, you agree to the terms outlined in this policy.

1. Order Processing & Dispatch

• All confirmed orders are processed within 1–3 business days (excluding weekends and public holidays).
• Orders are only processed after successful payment authorization.
• In rare cases, processing delays may occur due to stock availability or internal checks. If so, you will be notified promptly via email or phone.

2. Delivery Timelines

• Delivery is usually completed within 3–8 business days from the date of dispatch.
• Actual delivery timelines may vary depending on your pin code, courier partner, and regional accessibility.
• Please note: Cheesecherry is not liable for delays caused by natural calamities, logistics disruptions, strikes, or force majeure events.

3. Serviceable Areas

• We currently ship to all serviceable pin codes within India.
• If your area is unserviceable, your order may be cancelled, and a full refund will be initiated.

4. Shipping Charges

• We offer free shipping on all prepaid orders — no minimum purchase value is required.
• If at any time paid shipping is introduced (e.g., express or international), such charges will be clearly displayed at checkout.

5. Order Tracking

• Once dispatched, customers receive a tracking link via email and/or SMS.
• You may also track your shipment via the ‘Track Order’ link on our website (if enabled).
• Cheesecherry is not responsible for inaccurate delivery due to incorrect address or contact details provided at checkout.

6. Delivery Attempts & RTO (Return to Origin)

• Our courier partners will attempt delivery as per their standard delivery protocol.
• If undelivered due to unavailability or incorrect address, the package will be returned to origin (RTO).
• Once returned, the order will be marked as cancelled. A refund may be initiated after deducting shipping/handling charges, if applicable.

7. Delivery Acceptance

• We strongly advise checking the package condition upon delivery.
• If the parcel is tampered or damaged, please refuse to accept and contact our support team immediately at support@cheesecherry.com.

8. Limitation of Liability

• Cheesecherry will not be held responsible for any loss, damage, or delay once the order has been handed over to the courier company.
• Risk of loss and title for the products pass to the customer upon delivery.

9. Policy Changes

• Cheesecherry reserves the right to modify this Shipping Policy at any time. Changes will be reflected on this page with updated dates.