RETURN & REFUND POLICY

Last Updated: September 25, 2025

At Cheesecherry, we strive to offer premium products and a smooth shopping experience. If you’re not entirely satisfied with your purchase, this policy outlines the terms under which returns and refunds are accepted.

1. Return Eligibility

• You may request a return within 7 days of delivery.
• Products must be unused, unwashed, and in original condition, with all tags and packaging intact.
• Returns that do not meet these criteria may be rejected and sent back to you.

We do not accept returns for orders placed on sale or during promotional campaigns.

2. Items Not Eligible for Return

• Worn, washed, or damaged items
• Products without original tags or packaging
• Accessories or intimate wear (if/when introduced)
• Custom or altered garments

3. Return Process

• To initiate a return, email us at support@cheesecherry.com with your order ID and reason for return.
• Once approved, we will schedule a reverse pickup from your address.
• A ₹150 deduction will be applied for the reverse pickup and adjusted from the final refund amount.

Note:
If the reverse pickup attempt is unsuccessful (e.g., due to unavailability or incorrect address), you will be required to self-ship the item to our return address.
Detailed instructions will be shared over email.

4. Refund Processing

• Once the returned item reaches us, it will undergo a quality check.
• If approved, a refund will be processed on the next available Wednesday.
• The amount will be credited to your original mode of payment within 5–7 business days after processing (subject to your bank/payment provider).

5. Exchanges / Store Credit

We currently do not offer exchanges or store credit. Refunds are issued only after successful quality check of returned items.

6. Wrong / Defective Product Received

If you receive an incorrect or defective item, please contact us within 48 hours of delivery at support@cheesecherry.com with:

• Order ID
• Photographs of the item
• A brief description of the issue

We’ll review and resolve the case at the earliest.

7. Limitation of Liability

• Cheesecherry is not responsible for damage or delays caused by misuse, washing, or incorrect storage after delivery.
• We reserve the right to reject any return that does not comply with our policy. In such cases, the item may be returned to the customer at their expense.

8. Policy Updates

Cheesecherry reserves the right to amend this policy at any time. Changes will be reflected on this page with updated dates.