Return & Refund Policy

Effective Date: 17 October 2026
Last Updated: 16 October 2026

At Cheesecherry, we want you to feel confident about every purchase. We understand that sometimes a piece may not fit or feel quite as expected.

This policy explains our return eligibility, size exchanges, store credit, order cancellations, and refunds.

Cheesecherry is a brand operated by 999Tee (India) Private Limited. Throughout this policy, “Cheesecherry”, “we”, “our”, and “us” refer to 999Tee (India) Private Limited.

Please review this policy before placing an order.

1. Product Disclaimer

We make every effort to accurately represent our products through photographs, descriptions, measurements, and sizing information.

However, actual colours, textures, and appearances may vary slightly due to screen settings, lighting conditions, photography, and individual device displays.

Minor variations in colour, texture, measurements, or appearance within reasonable manufacturing tolerances are not necessarily considered defects.

This does not affect your rights where a product is materially different from its description or fails to meet applicable quality standards.

2. Order Cancellations

Orders may be cancelled or modified before packing or fulfilment begins.

Once an order enters fulfilment, is packed, dispatched, or handed over to our courier partner, cancellation or modification may no longer be possible.

For approved cancellations:

• Refunds will be initiated to the original payment method within 2 business days of cancellation approval.
• The refunded amount generally reflects in the customer's account within 5–7 business days, depending on the bank or payment provider.
• Any store credit used toward the order will be restored with its original expiry date.
• Gift card payments will be restored to the original gift card, subject to its existing terms.
• If previously used store credit expires while committed to an order that is subsequently cancelled, the restored eligible balance will receive a 30-day validity period from restoration.

Customers may request eligible changes to product size, colour, or delivery address before fulfilment, subject to availability and operational feasibility.

Cheesecherry may also cancel orders due to product unavailability, payment verification issues, suspected fraudulent activity, incorrect pricing, logistics limitations, or other legitimate operational reasons.

If Cheesecherry cancels an order that cannot be fulfilled, a full refund will be initiated to the original payment method within 2 business days of cancellation confirmation.

Store credit may be offered as an alternative only with the customer's consent.

3. Return Eligibility

Customers may request a return within 7 days (168 hours) of delivery.

The return window begins from the courier-confirmed delivery timestamp. If a delivery timestamp is disputed, Cheesecherry may investigate the discrepancy and adjust the return eligibility period where appropriate.

To qualify for a standard return, the product must be:

• Unused, unworn, unwashed, unaltered, and undamaged.
• In its original condition.
• Free from stains, perfume, deodorant, makeup, odours, or signs of use.
• Returned with all original tags, labels, accessories, and packaging intact.
• Eligible for return under the product's applicable sale and promotional conditions.

These conditions apply to eligible clothing and accessories.

Customers must submit their return requests within the prescribed 7-day window. Courier pickup or warehouse receipt may occur after this period, provided the request was submitted on time and return instructions are followed.

Return requests submitted after the applicable window are generally not eligible for standard returns.

4. Items Not Eligible for Return

The following products are considered final sale or otherwise ineligible for standard change-of-mind returns or exchanges:

• Products purchased under designated sale, clearance, or special promotional offers.
• Products explicitly marked Final Sale or Non-Returnable.
• Products purchased under special bundle or multi-buy offers.
• Complimentary gifts and promotional merchandise.
• Customised, personalised, or customer-altered products.
• Digital gift cards once issued.
• Products that do not meet the required return-condition standards.
• International orders.

Regular discount codes, including standard welcome offers and everyday promotional coupons, do not automatically make otherwise eligible products non-returnable.

Similarly, regular-priced products purchased during a sale event remain eligible for standard returns unless specifically identified as final sale.

Where applicable law requires a remedy for defective, damaged, incorrect, or materially misdescribed goods, the above final-sale restrictions will not override those rights.

5. How to Initiate a Return

Customers can submit return requests through either of the following channels:

Customer Account: Sign in to your Cheesecherry account on www.cheesecherry.com and initiate a return request.

Email: Contact support@999tee.com.

Please provide:

• Order number.
• Registered email address or contact number.
• Product name and size.
• Reason for return.
• Relevant photographs or supporting information, where requested.

Our support team will review the request and provide return instructions.

Prior approval is mandatory for standard returns and exchanges.

Please do not send products directly to our warehouse without receiving return authorisation.

Unauthorised returns may be rejected or held until eligibility is verified.

Customers may cancel an approved return request before the product is collected.

If a reverse pickup fee has already been collected and no pickup attempt has occurred, the fee will be refunded.

Where additional information is required, Cheesecherry may request clarification. Requests may be closed after 7 calendar days of customer inactivity following a support follow-up, subject to applicable consumer rights.

6. Return Shipping & Pickup Charges

For approved standard returns within India, return shipping will be handled as follows.

Reverse Pickup

Where reverse pickup is serviceable, Cheesecherry will arrange collection through an available courier partner.

A flat ₹150 reverse pickup charge applies per pickup, regardless of the number of eligible products being returned together.

The charge will be deducted from the approved store-credit amount.

The ₹150 charge covers up to two pickup attempts.

If both attempts fail due to customer unavailability, the customer may be required to self-ship the return.

Courier-related failures outside the customer's control will not count toward these attempts.

Self-Shipping

If reverse pickup is unavailable for the customer's PIN code, the customer must arrange return shipping using a reliable, trackable courier.

• Self-shipping expenses are borne by the customer.
• No additional ₹150 reverse pickup deduction applies.
• Products must be dispatched within 7 calendar days of return approval.
• Valid courier tracking details must be provided.
• The customer is responsible for secure packaging and bears the risk of loss or damage during voluntary self-shipping until successful delivery to Cheesecherry.

Return instructions and the designated warehouse address will be shared after approval.

Original delivery charges, where separately paid, are non-refundable for standard change-of-mind returns.

If the original order qualified for complimentary delivery, no retrospective shipping charge will be imposed because of the return.

7. Return Quality Inspection

All returned products undergo quality inspection after reaching Cheesecherry.

We verify that the products meet the applicable return conditions, including their original condition, tags, labels, packaging, and accessories.

If the return passes inspection, the applicable store credit or exchange will be processed.

If a return contains multiple products, each received product may be assessed individually.

Where an item is missing or does not match the approved return, Cheesecherry will investigate the discrepancy before determining its eligibility.

Store credit or replacement processing may be withheld for disputed items until the investigation is completed.

8. Rejected Returns

Cheesecherry may reject a standard return if the product:

• Has been worn, washed, used, stained, altered, or damaged.
• Contains perfume, deodorant, makeup marks, odours, or other signs of use.
• Is missing original tags, labels, packaging, or accessories.
• Does not match the product originally purchased or authorised for return.
• Falls under an excluded product category or final-sale condition.
• Does not otherwise satisfy the applicable return requirements.

Customers will be informed of the rejection and its reason. Supporting photographs or inspection details may be provided where appropriate.

Rejected products may be returned to the customer at their expense.

Cheesecherry will hold rejected products for 15 calendar days after notifying the customer, during which the customer may arrange collection or request reshipping at their own expense.

Unresolved cases after this period will be reviewed individually.

No store credit or direct exchange will be issued for a rejected standard return.

These provisions do not restrict remedies available under applicable consumer-protection laws.

9. Store Credit for Approved Returns

Approved standard returns are issued as Cheesecherry Store Credit. Refunds to the original payment method are not offered for change-of-mind, sizing, styling, or personal-preference returns.

Store credit is issued to the customer's Cheesecherry account within 2 business days after the returned product successfully passes quality inspection.

The eligible credit amount is calculated using the amount actually paid for the returned product, after applicable promotional discount allocations and return charges.

Example:

Where customers arrange eligible self-shipping, no ₹150 reverse pickup deduction applies.

For partial returns, store credit is calculated only for the eligible products returned.

Any original delivery charge paid for a completed delivery service is excluded from standard return credit calculations.

10. Store Credit Validity & Usage

Cheesecherry Store Credit is valid for 12 months from the date of issuance.

The following conditions apply:

• Store credit is linked to the original customer's Cheesecherry account.
• It may be used for full or partial payment across multiple orders.
• Multiple available store-credit balances may be combined.
• Credit with the earliest expiry date will be redeemed first.
• Credit may be used toward eligible products, including discounted and sale merchandise.
• Credit may be combined with eligible promotional discount codes, subject to their terms.
• Credit may be used to pay applicable delivery charges.
• Credit cannot be transferred, withdrawn, or exchanged for cash.
• Credit cannot be used to purchase digital gift cards.
• Any unused balance expires after its applicable validity period.

Using only part of a store-credit balance does not extend the remaining balance's expiry date.

Customers can access their available store-credit balance through their Cheesecherry account.

Credit issuance confirmations will communicate the issued amount and applicable expiry date.

Returns of Purchases Made Using Store Credit

If an eligible product purchased using store credit is subsequently returned, the portion originally paid using existing store credit will retain its original expiry date.

Any additional amount paid using another accepted payment method will be issued as new store credit, valid for 12 months.

Applicable reverse pickup charges will be deducted from the newly paid portion first, where available.

If previously used credit expires while committed to a product that is subsequently returned, the eligible restored balance will receive a 30-day validity period from reissuance.

This grace period does not create an entitlement to repeated or indefinite extensions.

Store credit will not be reissued with a fresh 12-month validity period simply because it has been partially spent, used for another purchase, or returned.

11. Size Exchanges

Cheesecherry offers one direct size exchange per eligible product, subject to availability.

Size exchange requests must be submitted within 7 days (168 hours) of delivery.

The following conditions apply:

• Direct exchanges are available only for another size of the same product.
• Exchanges for different colours, designs, or products are not available directly.
• Replacement sizes are subject to stock availability.
• The requested replacement size will be reserved once the exchange request is approved.
• The returned product must pass quality inspection before dispatching the replacement.
• A ₹150 reverse pickup charge applies where Cheesecherry arranges collection.
• The pickup charge must be paid before scheduling the exchange pickup.
• Where reverse pickup is unavailable, customers must self-ship at their own expense, without an additional ₹150 pickup charge.
• Delivery of the replacement product is complimentary.

For approved exchanges involving the same product, the original purchase price will be honoured.

No additional charge or credit will arise solely because the product's selling price has subsequently changed.

If an approved replacement cannot be supplied, customers may choose an available alternative size or receive the eligible product value as store credit.

Returns After a Size Exchange

Customers may request a standard return within 7 days of receiving their exchanged product.

If approved, the product will be eligible for store credit after quality inspection, subject to applicable return charges.

A second direct size exchange of the same item will not be available.

The above restrictions do not apply where a different remedy is required under applicable consumer law.

12. Wrong, Damaged, Defective or Misdescribed Products

If you receive a wrong, damaged, defective, or materially misdescribed product, please contact us at support@999tee.com.

We request that visible damage, incorrect items, or apparent defects be reported within 24 hours of delivery, wherever reasonably possible.

Please include:

• Order number.
• Registered email address or contact number.
• Description of the issue.
• Clear photographs of the product and the affected area.
• Packaging photographs, where relevant.

An unboxing video is helpful but not mandatory.

Genuine manufacturing defects discovered later, and complaints protected under applicable consumer law, will still be considered even if they are reported after the requested 24-hour period.

Once the issue is verified, customers may choose an appropriate replacement or refund to the original payment method, consistent with their applicable consumer rights.

For qualifying cases:

• Cheesecherry will bear reasonable return-shipping costs.
• Replacement delivery will be complimentary.
• Applicable refunds will include the eligible product amount and relevant shipping charges.
• Approved original-payment refunds will be initiated within 2 business days of confirmation.
• The time taken for the refunded amount to appear will depend on the payment provider or bank.

Cheesecherry may request reasonable supporting information or arrange product inspection to verify the issue.

13. Sale, Promotional & Discounted Products

Products specifically purchased under designated sale events, clearance promotions, special bundle offers, multi-buy promotions, or identified final-sale conditions are not eligible for standard change-of-mind returns or exchanges.

Products purchased at their regular selling price during a sale event remain eligible for standard returns, provided they satisfy the applicable conditions.

Use of a regular discount code, including a standard welcome discount, does not by itself remove return eligibility.

Where an eligible discounted purchase is returned, the store-credit amount will reflect the actual amount paid for the returned product after allocating applicable discounts and return charges.

Complimentary promotional gifts have no standalone return-credit value.

These restrictions do not affect legally required remedies for defective, damaged, incorrect, or materially misdescribed products.

14. Gift Cards

Digital gift cards are final sale once issued and are generally non-returnable and non-refundable, except where required by applicable law.

Gift cards cannot be exchanged for cash or store credit.

If an eligible physical product purchased using a gift card is returned, the eligible return value will be issued as Cheesecherry Store Credit, valid for 12 months from issuance.

Where a purchase was made using a combination of gift card value and prepaid payment, the approved standard return value will likewise be issued as store credit after applicable deductions.

The original gift card will not be reloaded for such standard returns.

For approved order cancellations before fulfilment, amounts paid using a gift card will instead be restored to that gift card, subject to its original terms.

Where an eligible product purchased as a gift is returned, store credit will be issued to the account associated with the original purchase.

15. Return-to-Origin (RTO) & Undelivered Orders

An order may be returned to Cheesecherry when delivery cannot be completed.

For prepaid orders returned due to customer-related reasons, including refusal of delivery, repeated unavailability, or incorrect or incomplete address information, reasonable and documented forward and return shipping charges may be deducted where applicable and previously disclosed.

Any remaining refundable amount will be returned to the original payment method.

Such refunds will be initiated within 2 business days after the returned shipment is received, verified, and refund eligibility is confirmed.

If delivery fails because of an error attributable to Cheesecherry or its logistics partner, customers will not be unfairly charged for the failure.

Orders that cannot be delivered due to serviceability or other fulfilment limitations will be handled according to the circumstances and applicable consumer rights.

These provisions should be read together with our Shipping & Payment Policy.

16. International Orders

Due to international shipping costs, customs procedures, and cross-border logistics limitations, international orders are considered final sale for standard change-of-mind, sizing, or preference-related requests.

Such orders are not eligible for discretionary returns, store credit, or direct size exchanges.

If an international customer receives a defective, damaged, incorrect, or materially misdescribed product, they should contact support@999tee.com, preferably within 24 hours of delivery for readily visible issues.

Cheesecherry will review the circumstances and provide an appropriate resolution in accordance with applicable consumer laws.

Customs duties, import taxes, local clearance charges, and other third-party charges are generally outside Cheesecherry's control and may not be refundable by Cheesecherry.

This does not affect any legal right the customer may have to recover applicable charges.

17. Limitation of Liability

Cheesecherry is not responsible for damage arising from misuse, improper washing, incorrect storage, unauthorised alterations, improper handling, or ordinary wear and tear after delivery.

We may decline standard discretionary returns and exchanges that do not meet the eligibility requirements outlined in this policy.

Nothing in this policy is intended to exclude, restrict, or override rights or remedies available to consumers under applicable law.

18. Policy Updates & Applicability

This policy is effective from 17 October 2026, and applies to orders placed on or after that date.

Orders placed before 17 October 2026 remain subject to the return, refund, and exchange conditions applicable when those orders were placed.

Cheesecherry may update this policy periodically to reflect operational, service, or legal changes.

Any revisions will be published on this page with the updated date.

Changes will not retrospectively reduce the contractual rights of customers who placed orders under an earlier version of the policy.

19. Contact Us

For assistance with returns, exchanges, store credit, cancellations, or refunds, please contact:

Cheesecherry
A brand operated by 999Tee (India) Private Limited

Email: support@999tee.com
Website: www.cheesecherry.com

Our customer support team will assist you with your request in accordance with this policy and applicable law.