RETURN & REFUND POLICY

Last Updated: April 20, 2026

Cheesecherry is a brand label operated by 999Tee (India) Private Limited. In this Return, Refund & Exchange Policy, “Cheesecherry”, “we”, “our”, or “us” refers to 999Tee (India) Private Limited in relation to the Cheesecherry website, products, and services.

Thank you for shopping with Cheesecherry. We strive to offer thoughtfully made products and a smooth shopping experience. Please read this policy carefully before placing an order.

By placing an order on our website, you agree to the terms outlined in this Return, Refund & Exchange Policy.

1. Product Disclaimer

We make every effort to display product colours, details, sizing, and images as accurately as possible. However, actual colours may vary slightly due to screen settings, lighting conditions, photography, editing, or device display differences.

Minor variations in colour, texture, measurements, or appearance may not be considered a defect.

2. Order Cancellations

Orders can be cancelled only before they are packed or dispatched.

Once an order is packed, dispatched, or handed over to the courier partner, cancellation may not be possible.

If an eligible prepaid order is cancelled before dispatch, the refund will be processed to the original payment method, subject to payment gateway and bank processing timelines.

Cheesecherry reserves the right to cancel an order due to product unavailability, payment issues, suspected fraud, incorrect pricing, logistics limitations, or any other operational reason. In such cases, a refund will be initiated where applicable.

3. Return Eligibility

You may request a return within 7 days of delivery.

To be eligible for a return, the product must be:

Return requests raised after 7 days of delivery may not be accepted.

4. Items Not Eligible for Return

The following items are not eligible for return, refund, or exchange:

Cheesecherry reserves the right to reject any return that does not meet the above conditions.

5. How to Initiate a Return

To initiate a return, please email us at support@cheesecherry.com within 7 days of delivery with the following details:

Our team will review your request and guide you with the next steps.

Please do not ship any product back without receiving return approval or instructions from our team.

6. Return Shipping

If your return request is approved and your PIN code is serviceable, we may arrange a reverse pickup from your address.

A flat ₹150 reverse pickup charge will be deducted from the final refund amount.

Courier partners may make pickup attempts as per their standard process. Please ensure the product is securely packed and available for pickup.

If reverse pickup is not available for your PIN code, or if the pickup attempt is unsuccessful due to customer unavailability, incorrect address, or any other customer-side issue, you will be required to self-ship the product to our return address.

Self-shipping charges will be borne by the customer and will not be reimbursed.

Return shipping instructions and the return address will be shared by our support team over email.

7. Return Quality Check

Once the returned product reaches us, it will go through a quality check.

The return will be approved only if the product is found to be unused, unworn, unwashed, undamaged, and returned with all original tags, labels, packaging, and accessories intact.

If the product passes the quality check, the refund will be processed as per our refund timeline.

If the product fails the quality check, the return request will be rejected.

8. Rejected Returns

A return may be rejected if:

If a return is rejected, we will inform you via email with the reason for rejection.

You may request the rejected product to be shipped back to you within 7 days of being notified. Reshipping charges will be borne by the customer.

If no reshipping request is received within 7 days, Cheesecherry may dispose of or donate the product at its discretion.

Once a return is rejected, no further return, refund, or exchange request for the same product will be accepted.

9. Refund Processing

Refunds are processed only after the returned product is received and successfully passes quality check.

If approved, the refund will be processed on the next available Wednesday.

Once processed from our side, the refund amount will usually be credited to the original payment method within 5–7 business days, depending on your bank, payment gateway, or payment provider.

The following charges, if applicable, may not be refundable:

You will be notified once the refund has been processed.

10. Exchanges & Store Credit

We currently do not offer exchanges or store credit.

If your return is approved after quality check, the eligible refund will be processed to your original payment method.

If you need a different size, colour, or product, you may place a fresh order on our website, subject to availability.

11. Wrong, Damaged, or Defective Product Received

If you receive an incorrect, damaged, or defective product, please contact us within 48 hours of delivery at support@cheesecherry.com.

Please include:

Once verified, we will arrange an appropriate resolution, which may include replacement, refund, or another suitable solution depending on the case and product availability.

Claims raised after 48 hours of delivery may be difficult to verify and may not be accepted.

12. Sale, Discounted & Promotional Orders

We do not accept returns for orders placed during sale periods, discount offers, promotional campaigns, clearance events, or special offers.

Products purchased at a discount or as part of a promotional campaign are considered final sale unless the product received is verified as wrong, damaged, or defective.

Free gifts or promotional products are not eligible for return, refund, or exchange.

13. International Orders

Cheesecherry offers worldwide shipping. However, due to high international shipping costs, customs processes, and cross-border logistics limitations, international orders are generally not eligible for return, refund, or exchange.

Please review product details, size, colour, and shipping information carefully before placing an international order.

If an international order is delivered wrong, damaged, or defective, please contact us within 48 hours of delivery with clear photos/videos and order details. Any resolution will be subject to verification and feasibility.

Customs duties, import taxes, local charges, clearance fees, or country-specific charges are not refundable.

14. Limitation of Liability

Cheesecherry is not responsible for damage caused by misuse, washing, incorrect storage, alteration, improper handling, or wear and tear after delivery.

We reserve the right to reject any return, refund, or exchange request that does not comply with this policy.

15. Policy Updates

Cheesecherry reserves the right to update or modify this policy at any time. Any changes will be reflected on this page with the revised “Last Updated” date.

The version of the policy displayed on our website at the time of purchase will apply to that order.

16. Contact Us

For return, refund, exchange, or cancellation-related assistance, please contact us at:

Cheesecherry

A brand label operated by 999Tee (India) Private Limited

Email: support@cheesecherry.com